This article applies to: Office 365 PROBLEM The user wants to disable the clutter functionality in his Office 365 mailbox. SOLUTION Sign in to Outlook on the web. On the navigation bar, go to Settings Go to Options > Mail > Automatic processing > Clutter. Unselect Separate items identified as clutter. Clik Save.
This article applies to: Office 365 Exchange hybrid PROBLEM: Office 365 users don't see on-premise dynamic distribution lists in their Outlook Address Book. CAUSE: Due to architectural differences in local Active Directory/Exchange and Office 365, the on-premise Dynamic Distribution Groups do not get replicated to Office 365. This is by design. SOLUTION: In
This articles applies to: Office 365 Exchange hybrid PROBLEM: After a mailbox is moved to Office 365 the user does not receive messages sent to an on-premise dynamic distribution group any more. CAUSE: Dynamic distribution groups are built on a query. By default, this query is set to search for mailbox users. When
This article applies to: Office 365 Exchange Hybrid deployment Outlook 2016 PROBLEM: User receives "unable to expand folders" error in Outlook 2016 when opening a mailbox that has been moved to Office 365. Although the mailbox switchover may be reported as successfully completed, if you check the log for the mailbox, in the mailbox
This article applies to: Office 365 Skype for Business 2015 client PROBLEM: You constantly receive authentication pop-ups in you Skype for Business client. CAUSE: This can happen if your computer has multiple active network connections. Typical example would be a laptop that is docked in a docking station and is therefore simultaneously connected to
This article applies to: Office 365 Dirsync Azure AD Connect PROBLEM You have a machine that is configured to perform directory synchronization with Office 365 via Director Synchronization Tool (DirSync) . When you attempt an in-place upgrade to Azure Active Directory Connect tool (AD Connect), you receive the following error: DirSync is configured with options that
This article applies to: Outlook 2016 Office 365 Message Header Analyzer PROBLEM User reports that an e-mail message was delivered with a delay and as a first troubleshooting step, you need to figure out where exactly did the congestion occur. SOLUTION The information about the exact congestion location is quite easy to get from the e-mail message header. Along the e-mail
This article applies to: Office 365 PROBLEM Incorrect time zone is displayed in your Outlook Calendar when you login to the Office 365 portal. SOLUTION You can change the time zone via the options in Office 365 portal. Follow the steps shown in this video:
This article applies to: Office 365 Outlook 2016 PROBLEM You want to disable a birthday calendar from showing up in Outlook and in your Office 365 Calendar. SOLUTION You can disable the birthday calendar via the Office 365 portal. Follow the steps shown in this video:
This article applies to: Outlook 2016 Office 365 PROBLEM In Microsoft Office 365, a delegate is granted permissions to a calendar in Microsoft Outlook. When the delegate tries to delete an calendar item, the following error message is displayed: The item could not be deleted, it was either moved or already deleted, or access