FAQ 000149 – How to change your time zone in Office 365

This article applies to: Office 365   PROBLEM Incorrect time zone is displayed in your Outlook Calendar when you login to the Office 365 portal.   SOLUTION You can change the time zone via the options in Office 365 portal. Follow the steps shown in this video:

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FAQ 000145 – User unable to login to Skype for Business service in Office 365 from an Android mobile device

This article applies to: Lync 2013 client on Android devices Skype for Business service hosted on Office 365 user logging into Office 365 via Active Directory Federation Services (ADFS)   PROBLEM A user is unable to login to Skype for Business Service hosted on Office 365 from his Android mobile device using the Lync 2013

FAQ 000144 – “Enter the credential storage password” prompt on Samsung Galaxy S4

This article applies to: MobileIron Samsung Galaxy S4 / Android 5.x Exchange ActiveSync   PROBLEM When you try to configure a mail profile onto your Samsung Galaxy Android device via MobileIron,  during configuration the user is prompted with the following message: Enter the credential storage password   SOLUTION On the mobile phone select Settings/Security/Clear Credentials.

FAQ 000142 – Exchange Hybrid Wizard error Subtask CheckPrereqs execution failed

This article applies to: Windows Server 2012 R2 Exchange 2013 CU9 Trend Micro antivirus Office 365 Exchange Hybrid Configuration Wizard   PROBLEM The Exchange Hybrid configuration Wizard reports the following error: Updating hybrid configuration failed with error 'Subtask CkeckPrereqs execution failed: Configure Organization Relationship Execution of the Get-FederatedOrganizationIdentifier cmdlet has thrown an exception. This may

FAQ 000141 – Exchange Hybrid Wizard error – the WSMan client cannot process the request

This article applies to: Windows Server 2012 R2 Exchange 2013 CU9 Office 365 Exchange Hybrid Configuration Wizard   PROBLEM When you run the Exchange Hybrid Configuration Wizard, the following error message is reported: Updating hybrid configuration failed with error 'Microsoft.Exchange.Management.Hybrid.CouldNotCreateOnPremisSessionException: Could not create On-Premisses Session: Could not open Remote Powershell Runspace: Connecting to remote server

FAQ 000138 – Exchange 2013 setup didn’t complete

This article applies to: Exchange 2013 SP1 Windows Server 2008 R2   PROBLEM: You try to install Exchange 2013 SP1 from a local source and the Exchange 2013 setup fails with the following error: Welcome to Microsoft Exchange Server 2013 Service Pack 1 Unattended Setup Copying Files... File copy complete. Setup will now collect additional information

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