FAQ 000144 – “Enter the credential storage password” prompt on Samsung Galaxy S4

This article applies to: MobileIron Samsung Galaxy S4 / Android 5.x Exchange ActiveSync   PROBLEM When you try to configure a mail profile onto your Samsung Galaxy Android device via MobileIron,  during configuration the user is prompted with the following message: Enter the credential storage password   SOLUTION On the mobile phone select Settings/Security/Clear Credentials.