Skip to content
Call Us! +41 44 521 58 40|info@exchangemaster.ch
FacebookTwitterInstagramLinkedInXingYouTube
Exchangemaster GmbH Logo
  • Home
  • Partners
  • Management
  • Company News
  • Technology News
  • Technical FAQ
  • Contact
  • Home
  • Partners
  • Management
  • Company News
  • Technology News
  • Technical FAQ
  • Contact

FAQ 000154 – User does not receive messages sent to a dynamic distribution list after being moved to Office 365

This articles applies to:

Office 365

Exchange hybrid

 

PROBLEM:

After a mailbox is moved to Office 365 the user does not receive messages sent to an on-premise dynamic distribution group any more.

CAUSE:

Dynamic distribution groups are built on a query. By default, this query is set to search for mailbox users. When a user mailbox is moved from the on premise to Office 365 Exchange online, his mailbox type changes to mail user. Due to that, it does not get picked up by the query anymore and “falls off the list”.

SOLUTION:

In your on-premise Exchange Admin Center, go to Recpients / Groups and select the group you want to correct.

In the Distribution list properties, make sure that the option Mail users with external email addresses is selected. This will insure that the mailboxes located in Office 365 Exchange Online will be included as well.

faq000154

If you created a dynamic distribution group using a custom PowerShell script, you will not be able to edit it via Exchange Admin center GUI.

Modify your query syntax to include Recipients of Type MailUser (see example below)

Default Query

((((Department -eq ‘Finance’) -and (((RecipientType -eq ‘UserMailbox’))))) -and (-not(Name -like ‘SystemMailbox{*’)) -and (-not(Name -like ‘CAS_{*’)) -and (-not(RecipientTypeDetailsValue -eq ‘MailboxPlan’)) -and (-not(RecipientTypeDetailsValue -eq ‘DiscoveryMailbox’)) -and (-not(RecipientTypeDetailsValue -eq ‘PublicFolderMailbox’)) -and (-not(RecipientTypeDetailsValue -eq ‘ArbitrationMailbox’)) -and (-not(RecipientTypeDetailsValue -eq ‘AuditLogMailbox’)))

Modified Query to include also Office 365 mailboxes

((((Department -eq ‘Finance’) -and (((RecipientType -eq ‘UserMailbox’) -or (RecipientType -eq ‘MailUser’))))) -and (-not(Name -like ‘SystemMailbox{*’)) -and (-not(Name -like ‘CAS_{*’)) -and (-not(RecipientTypeDetailsValue -eq ‘MailboxPlan’)) -and (-not(RecipientTypeDetailsValue -eq ‘DiscoveryMailbox’)) -and (-not(RecipientTypeDetailsValue -eq ‘PublicFolderMailbox’)) -and (-not(RecipientTypeDetailsValue -eq ‘ArbitrationMailbox’)) -and (-not(RecipientTypeDetailsValue -eq ‘AuditLogMailbox’)))

  • Author
  • Recent Posts
Dejan Foro
CEO at Exchangemaster GmbH
Dejan Foro is founder and CEO of Exchangemaster GmbH.

He lives in Zurich, Switzerland and is a dedicated specialist, with 30 years of professional work experience in IT.

Before starting Exchangemaster GmbH he worked as a system engineer and project manager with customers of all sizes and across many industries: From small ISV startups and a NGO humanitarian organizations up to largest international corporations like Stryker, Swisscom, British Telecom and Nyrstar.

He spent his entire career delivering Microsoft based infrastructure solutions with main focus on Active Directory and Exchange. During those years, he collected a valuable work experience on 8 Exchange generations (2019, 2016, 2013, 2010, 2007, 2003, 2000 and 5.5) and has delivered services to a user base of more than 3.2 million mailboxes in on-premise, hybrid and Office 365 deployments.

Beside working on customer projects, he is a regular speaker and expert at Microsoft conferences and user groups. As a Microsoft Certified Trainer he also teaches Microsoft Official Curriculum courses to technical professionals around Europe.

For his work he has received numerous awards.

In 2005 he was the first member to be elected into the MCP Hall of Fame by Windows IT Pro Magazine readers choice (as 1 of 6 worldwide).

From 2005-2017, Dejan has been awarded by Microsoft Corporation with the yearly Microsoft Most Valuable Professional award in area of Exchange for 12 years in a row (one of approximately 100 worldwide and, at the time, the only 1 such in Switzerland).
Latest posts by Dejan Foro (see all)
  • FAQ 000180 – How to set Microsoft Teams Room Device to use internal NTP server - December 15, 2021
  • FAQ 000178 – How to change the sender and reply E-mail address in Microsoft Bookings - January 11, 2021
  • FAQ 000175 – How to use Windows performance monitor to troubleshoot inbound SMTP mail flow in Exchange - July 10, 2019
Tags: Exchange hybrid, Office 365|

Share This Story, Choose Your Platform!

FacebookTwitterRedditLinkedInTumblrPinterestEmail

Recent Posts

  • FAQ 000180 – How to set Microsoft Teams Room Device to use internal NTP server
  • FAQ 000178 – How to change the sender and reply E-mail address in Microsoft Bookings
  • FAQ 000175 – How to use Windows performance monitor to troubleshoot inbound SMTP mail flow in Exchange
  • FAQ 000174 – OOF Subject is sent in the wrong language
  • FAQ 000173 – Client unable to relay from a system with multiple IP addresses

Categories

  • FAQ

Tags

ActiveSync Android Android 5.x antivirus Crestron Exchange Exchange 2010 Exchange 2013 Exchange 2016 Exchange 2019 Exchange hybrid Exchange Online Exchange UM Lotus Notes lync 2013 Microsoft Microsoft Bookings Microsoft Teams Room MobileIron Office 365 Outlook Outlook 2010 Outlook 2016 performance monitor PowerShell Quest Quest Coexistance Manager RTP Samsung Galaxy Samsung Galaxy S4 Skype for Business Skype for Business 2015 SMTP Teams Room TLS 1.0 TLS 1.1 TLS 1.2 Unified Messaging VBA Windows Server Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 Windows Server 2016
Copyright Exchangemaster GmbH | All the information at this web site is given "as is" without guarantee or warranty of any kind. You use the information given here at your own risk. This site is not affiliated with Microsoft Corporation in any way. Microsoft, Exchange, Outlook, Office, Skype for Business and other Microsoft product names mentioned here are registered trademarks of Microsoft Corporation in USA and other countries | All Rights Reserved
FacebookTwitterInstagramLinkedInXingYouTube
Page load link
Go to Top