FAQ 000152 – In-place upgrade from Dirsync to AD connect fails

This article applies to: Office 365 Dirsync Azure AD Connect   PROBLEM You have a machine that is configured to perform directory synchronization with Office 365 via Director Synchronization Tool (DirSync) . When you attempt an in-place upgrade to Azure Active Directory Connect tool (AD Connect), you receive the following error: DirSync is configured with options that

FAQ 000151 – How to troubleshoot e-mail delivery delays with Message Header Analyzer

This article applies to: Outlook 2016 Office 365 Message Header Analyzer   PROBLEM User reports that an e-mail message was delivered with a delay and as a first troubleshooting step, you need to figure out where exactly did the congestion occur.   SOLUTION The information about the exact congestion location is quite easy to get from the e-mail message header.  Along the e-mail

FAQ 000149 – How to change your time zone in Office 365

This article applies to: Office 365   PROBLEM Incorrect time zone is displayed in your Outlook Calendar when you login to the Office 365 portal.   SOLUTION You can change the time zone via the options in Office 365 portal. Follow the steps shown in this video:

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FAQ 000145 – User unable to login to Skype for Business service in Office 365 from an Android mobile device

This article applies to: Lync 2013 client on Android devices Skype for Business service hosted on Office 365 user logging into Office 365 via Active Directory Federation Services (ADFS)   PROBLEM A user is unable to login to Skype for Business Service hosted on Office 365 from his Android mobile device using the Lync 2013

FAQ 000144 – “Enter the credential storage password” prompt on Samsung Galaxy S4

This article applies to: MobileIron Samsung Galaxy S4 / Android 5.x Exchange ActiveSync   PROBLEM When you try to configure a mail profile onto your Samsung Galaxy Android device via MobileIron,  during configuration the user is prompted with the following message: Enter the credential storage password   SOLUTION On the mobile phone select Settings/Security/Clear Credentials.